WHAT IS YOUR RETURN POLICY?
You have 15 days from delivery to request your return authorisation by emailing info@i-envy.co.uk that you wish to make a return.
Once authorisation and our warehouse return address has been given the item(s) need to be returned to us within 28 days of receiving your order. Please use a SIGNED FOR service – lost items cannot be exchanged/refunded. Please fill out the returns/exchange form provided.
We are unable to provide return shipping labels. Returns will only be accepted if the items are received unworn, unwashed, unsoiled and undamaged with the original tags and in original packaging. If item(s) are received outside our 28 days return window, provided the item(s) are unworn, unwashed and brand new with original tags and in all the original packaging, a store credit will only be issued. This does not affect your statutory rights.
We do not offer free return shipping, simply email info@i-envy.co.uk within 15 days of receiving your order to request a return for a Refund or Credit Note.
If we do not receive an email within 15 days we reserve the right not to accept your return. Once the item has been received by our warehouse and processed you will receive an email with the outcome.
For returns outside of the UK, simply email info@i-envy.co.uk within 15 days of receiving your order to request a return authorisation. Enclose the item, unworn, unwashed, unsoiled and undamaged with the original tags and in all the original packaging in a secure bag or box. Please note, if you are returning an item and loss or theft occurs, i-envy cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs or any taxes/duties incurred for international and sale orders. We do not offer free return shipping during sale periods.
Please note that I ENVY LIMITED registered office address, at Manor House, 35 St. Thomas's Road, Chorley, Lancs, England, PR7 1HP, United Kingdom, is unable to accept packages so any returns received at this address will be securely destroyed.
We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your i-envy account or future orders being cancelled.
PROMOTIONS AND RETURNS
Returning items in bundle or spend X get Y promotions will result in a pro-rated refund being issued which may void the original promotion. This may even result in no refund being issued depending on order value, promotion used and items being
returned. If you have any questions or wish to clarify please email info@i-envy.co.uk.
HOW DO I START A RETURN?
To start a Return please email info@i-envy.co.uk within 15 days of receiving your order to request a return authorisation and that you are sending items back for a refund or credit note. Then pack up the not-quite-right items along with the filled-out returns/exchange form provided.
We are unable to provide return shipping labels for international returns and therefore, international return shipping costs are the customer’s responsibility. We recommend using a reputable service with tracking so we can have eyes on where your returns are. It is important that you please clearly mark the outer package and return paperwork that these items are being Returned to Vendor with no commercial value, and use each item’s listed price as its value. If this request is not followed and any import fees are payable during UK customs clearance it will be your responsibility to pay these, otherwise the item will be returned to you. Once we receive your return we will contact you via email with the status of your refund.
WHAT IS THE RETURN ADDRESS?
Once return authorisation is given we will provide instructions how to return your item(s) including the address of our UK warehouse. Please note that I ENVY LIMITED registered office address, at Manor House, 35 St. Thomas's Road, Chorley, Lancs,
England, PR7 1HP, United Kingdom, is unable to accept packages so any returns received at this address will be securely destroyed.
HOW DO I RETURN A GIFT?
Email our Customer Services team at info@i-envy.co.uk with the following details:
Gift giver’s name / email
Order number (if possible)
Your Shipping Address
If you can’t decide what you want to try next, we can also email you a digital gift card for the original amount paid for your gift. Gift cards are non transferable and not refundable.
HOW LONG DOES A REFUND TAKE TO PROCESS?
Refunds are typically processed 3-5 working days after we receive the return. Once your return has been checked in, please allow another 3-5 business days for refunds to be credited to your account, inventory permitting. Once we receive your return
we will contact you via email with the status of your refund.
WHAT IF MY ITEM IS DAMAGED - HOW DO I REPAIR IT?
In order to return a faulty garment please email info@i-envy.co.uk for approval. Please enclose your original order number and a return address in with the faulty item and return to i-envy. Once received, our QC team will assess the damage and where possible the item will be repaired. Please allow up to 2 weeks for the repair to be carried out. When complete we’ll return your item to the address provided. Unfortunately, we cannot guarantee an item is repairable until it has been assessed.
For any other queries regarding your order or delivery, please contact our Customer Services at info@i-envy.co.uk